Frequently Asked Questions
Authenticity & Functionality
We have over 40 years experience in the field of watches and jewellery, specifically in the pre-owned market. All our watches undergo rigorous inspection and testing by our qualified watchmakers. This is why we are proud to offer a lifetime authenticity guarantee as well as a 2 years warranty.
All our watches are inspected by our qualified watchmakers before processing. Every watch offered on our website is classified to be in excellent working order and prestine retail condition. Typically this means undergoing a service and a light polish if necessary however however not all watches need this. We never over polish watches. We believe in doing only the necessary work to our watches in order to maintain factory fit and finish.
All Our watches are backed by a 24 months warranty.
We are proud to use The Watch Register which is an international database for stolen watches and falls under The Art Loss Register. We are also very strict in our buying process and very selective of the watches we buy and people that we deal with.
As attractive as it can be to only consider watches with the original box and papers, it's not actually necessary. We believe the original papers make a nice complete set which could potentially make a watch easier to sell however it does not add or subtract from its originality and authenticity nor does it guarantee a clean history. We always use the phrase "buy the seller first". Which essentially means reputation and a place to come back to is everything!
We do not store customer details on our network and your information is securely saved on the cloud with multiple layers of security and authentication.
We do not store or process your card details whatsoever as your payment is processed by our card payment provider directly.
Shipping
Yes, we ship worldwide with the exclusion of only a few countries using Fedex International Priority which aims to deliver in 1-3 days depending on country and customs clearance.
We cover the cost of shipping and insurance. Duties and Taxes may apply in your country and are the responsibility of the buyer. We do aid with filling in paperwork along side Fedex in order to make the process smooth.
Shipping is safe and has become the standard in our industry although you are more than welcome to visit our Mayfair, London store by appointment.
We cover the cost of shipping and insurance for your peace of mind.
Orders in the United Kingdom
Orders placed before 3pm Monday to Friday will be dispatched the same day (unless otherwise requested). Orders placed after 3pm or over the weekend will be dispatched the next working day.
We ship with Royal Mail Special Delivery, which guarantees Next Day delivery between 9am-1pm across the United Kingdom. Shipments will be fully insured by us and will require signature on delivery.
International Orders
Orders placed before 12pm(?) will be dispatched the same day, any orders placed after 12pm will be dispatched the next working day.
We ship with Fedex International Priority Express, which in most cases guarantees next day delivery to Europe, United States and Asia. Customs will have process the shipment before it is delivered to you, which generally takes 2-3 days in addition.
The parcel will be fully insured and signature will be required.